Cheyenne will be your designer and she will reach out within the next few days with any questions and and any additional information requests – she is Charra’s daughter and a chip off the old block, she knows her stuff.  My name is Lisa and I am always here to answer any questions that I can, get those questions to the right place and basically facilitate anything for you and your project, so please don’t hesitate to reach out to me – I see every email so I will get whatever you send 🙂

Realty Candy will be working on your IDXBroker setup and installing all the cool widgets and idx features into your site! When it comes to your MLS and IDX, they are the #1 Developers and come up with the coolest new IDX add-ons. In fact, you can ONLY get those add on’s by working with them! It’s kind of like being in an exclusive club where you get concierge service and top shelf products!

Your Project

Our next step is to set up a project for you at http://teamwork.yoursiteneedsme.com and send you an invitation to it so you can view all tasks, milestones, progress & billing. Watch for an email in your inbox inviting you to Teamwork. You will need to accept the invite and create a password. Be sure to bookmark this site and save your password. Here you will be able to view all of the tasks we have set up for your project, billable and non billable time, upload files & documents and view the status of any task in progress.

Additional Information Needed

Because each theme is different we may need a few more items from you before we can begin that were not included on the Honey Do list. For example, depending on which theme you have chosen we may need you to choose a photo or two for the home page. If this is the case, you will recieve an email from your designer within th eext few days requesting any additional assets we may need.

Contacting Us

If you have any questions throughout the process please feel free to call or text 517-917-0582 or email us at support@yoursiteneedsme.com  We are available Monday – Thursday by phone from 9am EST to 4pm EST. Fridays are development days but we can still be reached by email & text. Weekends our office is closed but Urgent requests by text & email are answered. Additionally Char is available by appointment for a phone call or screen-sharing session at http://ysnm.net

Change Requests

New changes/edits can be sent to support@yoursiteneedsme.com. Please add URGENT to your subject line if your request needs to be addressed immediately. When sending requests it helps if you include a link to the page in question and a screenshot(s) if possible so we can get your task completed for you quickly. All new requests are answered within 24-48 hours and changes completed within 7-10 business days or LESS. Urgent requests are handled as they come in.

IDXBroker Support

Please contact Realty Candy (info@realtycandy.com) directly for all IDXBroker Support needs. If you call or email IDXBroker directly you will only delay your request as they will direct you back to Realty Candy. When reporting an issue please include a link to the page where the problem is occurring and a screenshot if possible.

We appreciate your choosing to work with us! Welcome to the YSNM & Realty Candy families!