Thank you!
And Welcome to the YSNM Team!
Next Steps
IMPORTANT INFORMATION:
Welcome to the YSNM family, we can’t wait to get started for you. We have received “ALL the Things”, thank you so much for being so expedient with that – it really helps the process.
Thank you for trusting us to be part of your team!
Next Steps:
Below is some important information. Please make sure to read through this entire message.
Here’s the usual spiel with the info you need to get started – You will also receive this information in an EMAIL so you can save and view it anytime.
Cheyenne will be your designer and she will reach out within the next few days with any questions and and any additional information requests – she is Charra’s daughter and a chip off the old block, she knows her stuff. My name is Lisa and I am always here to answer any questions that I can, get those questions to the right place and basically facilitate anything for you and your project, so please don’t hesitate to reach out to me – I see every email so I will get whatever you send 🙂
Your Project
Our next step is to set up a project for you at http://teamwork.yoursiteneedsme.com and send you an invitation to it so you can view all tasks, milestones, progress & billing. Watch for an email in your inbox inviting you to Teamwork. You will need to accept the invite and create a password. Be sure to bookmark this site and save your password. Here you will be able to view all of the tasks we have set up for your project, billable and non billable time, upload files & documents and view the status of any task in progress.
Additional Information Needed
Because each theme is different we may need a few more items from you before we can begin that were not included on the Honey Do list. For example, depending on which theme you have chosen we may need you to choose a photo or two for the home page. If this is the case, you will recieve an email from your designer within the next few days requesting any additional assets we may need.
Contacting Us
If you have any questions throughout the process please feel free to call or text 734-323-1833 or email us at support@yoursiteneedsme.com We are available Monday – Thursday by phone from 9am EST to 4pm EST. Fridays are development days but we can still be reached by email & text. Weekends our office is closed but Urgent requests by text & email are answered. Additionally Char is available by appointment for a phone call or screen-sharing session at http://ysnm.net
Change Requests
New changes/edits can be sent to support@yoursiteneedsme.com. Please add URGENT to your subject line if your request needs to be addressed immediately. When sending requests it helps if you include a link to the page in question and a screenshot(s) if possible so we can get your task completed for you quickly. All new requests are answered within 24-48 hours and changes completed within 7-10 business days or LESS. Urgent requests are handled as they come in.
IDX Support
Please contact us directly for all IDX Support needs. If you call or email IDX directly you will only delay your request as they will direct you back to us. When reporting an issue please include a link to the page where the problem is occurring and a screenshot if possible.
Brokers & Teams
If you would like us to manage your agents/team on your IDX Roster page & generate a short URL for your agents, please send all new agent additions & removals to support@yoursiteneedsme.com along with photos and contact info. This is a FREE Service and we will ADD or REMOVE all agents on your IDX Roster for free as long as you are our client.
Free Training
For individual Agents: We offer free training on any aspect of your website that you want to learn by screen-sharing session and video tutorials. If you need any help learning how to use your site or IDX, please feel free to schedule a time with us at http://ysnm.net
For Brokers: We offer FREE group training webinars AND one-on-one agent training & support to ALL of the agents in your office on their Agent IDX Dashboard by individual request. Agents can also email support@yoursiteneedsme.com directly for any issues concerning listings, leads, etc.
We appreciate your choosing to work with us! Welcome to the YSNM family!
Sincerely,
The YourSiteNeedsMe Team
Charra, Lisa & Cheyenne
734-323-1833
Schedule a Call: http://ysnm.net