support @ yoursiteneedsme.com (517) 917-0582
*Please note all email links on this page are INACTIVE so that bots will not send us tons of spam. To email us please copy the email address and delete the spaces before and after the ‘@’ symbol.
Thank you for trusting us to be part of your team! Below is some important information.
Our next step is to set up a project for you at http://teamwork.yoursiteneedsme.com and send you an invitation to it so you can view all tasks, progress & billing. Watch for an email in your inbox inviting you to Teamwork where we will be managing your project and you can watch the ongoing progress. Be sure to bookmark this site and save your password. Here you will be able to view all of the tasks we have set up for your project, billable and non billable time, upload files & documents and view the status of any task in progress.
If you have any questions throughout the process please feel free to call or text 517-917-0582 or email us at support @ yoursiteneedsme.com We are available Monday – Thursday by phone from 9am EST to 4pm EST. Fridays are development days but we can still be reached by email & text. Weekends our office is closed but Urgent requests by text & email are answered. Additionally Char is available by appointment for a phone call or screen-sharing session at http://meetme.so/ysnm
New changes/edits can be sent to support @ yoursiteneedsme.com. Please add URGENT to your subject line if your request needs to be addressed immediately. When sending requests it helps if you include a link to the page in question and a screenshot(s) if possible so we can get your task completed for you quickly. All new requests are answered within 24-48 hours and changes completed within 7-10 business days or LESS. Urgent requests are handled as they come in.
IDXBroker Support – REALTORS & BROKERS ONLY
Please contact us directly for all IDXBroker Support needs. If you call or email IDXBroker directly you will only delay your request as they will direct you back to us. When reporting an issue please include a link to the page where the problem is occurring and a screenshot if possible.
Brokers & Teams
If you would like us to manage your agents/team on your IDXBroker Roster page & generate a short URL for your agents (agent name.yourwebsite.com), please send all new agent additions & removals to support @ yoursiteneedsme.com along with photos and contact info.
For individual Agents: We offer free training on any aspect of your website that you want to learn by screen-sharing session and video tutorials. You can also find a Video Tutorial section inside your WordPress dashboard that contains tutorials on WordPress, Yoast and YSNM tutorials on everything from creating a new page to blogging ideas for real estate agents.
For Brokers: We offer FREE group training webinars AND one-on-one agent training & support to ALL of the agents in your office on their Agent IDXBroker Dashboard by individual request. Agents can also email support @ yoursiteneedsme.com directly for any issues concerning listings, leads, etc.
We appreciate your choosing to work with us! Welcome to the YSNM family!
The YourSiteNeedsMe Team
Charra, Lisa, Cheyenne & Jessica
support @ yoursiteneedsme.com